Customer Support Representative

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Effectively resolve customer inquiries through our Customer Support channels while ensuring compliance with service-level agreements.

• Utilize the knowledge base to swiftly address frequently asked customer questions.

• Recognize and escalate technical issues, emphasizing customer satisfaction as a priority.

• Contribute proactively to enhancing customer operations, aiming to improve our support services and increase customer retention and revenue.

• Serve as a crucial link between customers and the product/engineering teams, relaying essential feedback and ensuring the development of customer-focused updates and fixes.

⛳️ Requirements

• Proficient in written and spoken English.

• 2 years of experience in customer support across various settings, from start-ups to multinational companies, or possess a degree from a prestigious institution.

• Willingness to commit to a 40-hour workweek, starting at 8pm Eastern European Standard Time.

• A genuine passion for providing exceptional customer service.

• A self-motivated individual thriving in a remote and dynamic environment.

• Strong analytical and critical thinking skills.

• Flexibility and openness to feedback.

• Familiarity with tools such as Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is advantageous.

🏝️ Benefits

• Competitive salary with scheduled pay reviews every six months.

• Clear opportunities for progression, ranging from Senior Agent to Management and Customer Operations Analyst positions.

• A culture that promotes internal development and advancement.

• A dynamic, collaborative, and innovative work environment.

• Acknowledgment of your time with a quick and transparent interview process.