Customer Support Representative

This is a fully remote position, open to applicants in Romania.

📋 Description

• Proactively respond to customer inquiries across our Customer Support channels, ensuring compliance with service-level agreements.

• Utilize the knowledge base to effectively resolve frequent customer questions.

• Recognize and escalate technical issues, prioritizing the satisfaction of our customers.

• Actively participate in enhancing customer operations to improve our support services, contributing to customer retention and revenue growth.

• Serve as a crucial link between customers and the product/engineering teams, conveying essential feedback and ensuring the development of customer-focused updates and fixes.

⛳️ Requirements

• Proficient in written and spoken English.

• A minimum of 2 years of customer support experience in diverse environments, ranging from startups to multinational companies, or a degree from a prestigious institution.

• Willingness to commit to a 40-hour workweek, starting at 8:00 PM Eastern European Standard Time.

• A genuine passion for providing exceptional customer service.

• An independent mindset that thrives in a remote, fast-paced environment.

• Strong analytical and critical thinking skills.

• Flexibility and openness to feedback.

• Familiarity with tools such as Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is an advantage.

🏝️ Benefits

• Competitive compensation with structured pay reviews every six months.

• Clearly defined career progression opportunities, from Senior Agent to Managerial and Customer Operations Analyst positions.

• A culture that emphasizes internal growth and promotion.

• A lively, collaborative, and innovative work environment.

• Respect for your time with a quick and transparent interview process.