Customer Support Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Promptly respond to customer inquiries through our Customer Support channels, ensuring compliance with service-level agreements.

• Utilize the knowledge base to effectively resolve common customer questions.

• Recognize and escalate technical issues, placing a high priority on customer satisfaction.

• Actively participate in enhancing customer operations to improve our support services and increase customer retention and revenue.

• Serve as a crucial link between customers and the product/engineering teams, relaying essential feedback and ensuring the development of customer-focused updates and patches.

⛳️ Requirements

• Excellent written and verbal communication skills in English.

• A minimum of 2 years of customer support experience across diverse settings, from startups to multinational companies, or a degree from a prestigious institution.

• Willingness to commit to a 40-hour workweek, starting at 1:00 AM Philippines Standard Time.

• A genuine passion for providing exceptional customer service.

• An independent mindset, thriving in a remote and dynamic environment.

• Strong analytical and critical thinking skills.

• Flexibility and openness to feedback.

• Familiarity with tools such as Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is advantageous.

🏝️ Benefits

• Competitive salary with scheduled pay reviews every six months.

• Clearly defined advancement opportunities, from Senior Agent to Managerial and Customer Operations Analyst positions.

• A culture that prioritizes internal growth and promotion.

• A dynamic, collaborative, and innovative work environment.

• Respect for your time with a fast and transparent interview process.