Customer Support Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Effectively respond to customer inquiries across our Customer Support channels while ensuring compliance with service-level agreements.

• Utilize the knowledge base to promptly resolve common customer questions.

• Recognize and escalate technical issues, placing a high priority on customer satisfaction.

• Actively participate in enhancing customer operations to improve our support services and strengthen customer retention and revenue.

• Serve as a crucial link between customers and the product/engineering teams, relaying essential feedback and ensuring the development of customer-focused updates and patches.

⛳️ Requirements

• Proficient in written and spoken English.

• Minimum of 2 years of customer support experience in diverse settings, from start-ups to multinational companies, or a degree from a prestigious institution.

• Willingness to commit to a 40-hour workweek, starting at 12:00 PM Colombia Standard Time.

• A genuine passion for providing exceptional customer service.

• An independent mindset that thrives in a remote, fast-paced environment.

• Strong analytical and critical thinking skills.

• Flexibility and openness to feedback.

• Familiarity with tools such as Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is advantageous.

🏝️ Benefits

• Competitive compensation with organized pay reviews every six months.

• Clear advancement opportunities, from Senior Agent positions to managerial and Customer Operations Analyst roles.

• A culture that prioritizes internal growth and promotion.

• A lively, collaborative, and innovative work environment.

• Consideration for your time with a fast and transparent interview process.