Customer Support Representative

This is a fully remote position, open to applicants in Chile.

📋 Description

• Oversee and resolve customer inquiries via live chat and ticketing systems;

• Provide an exceptional customer experience tailored for the Spanish-speaking market;

• Serve as a liaison between customer requirements and technical solutions;

• Investigate and troubleshoot complex issues to offer definitive resolutions;

• Work collaboratively with internal teams to identify trends and enhance service workflows;

• Uphold high-quality standards by following internal support procedures;

• Manage multiple priorities in a fast-paced, high-volume digital environment;

• Use bilingual communication to document cases and support global colleagues.

⛳️ Requirements

• Proficiency in Spanish with the ability to communicate with nuance and empathy;

• Intermediate proficiency in English, particularly for internal written communications;

• Capability to clarify ambiguous customer requests;

• Experience with digital support tools (Live Chat and Email) is highly beneficial.

🏝️ Benefits

• Focus on Health & Wellness

• Global Medical Coverage

• Opportunities for Growth

• Benefits Programs (including compensation for gym/stomatology/psychological services, etc.)