Customer Support Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct outbound calls to current customers to encourage repeat business

• Respond to customer inquiries

• Collaborate closely with the Contact Centre Team to execute project initiatives

• Ensure adherence to proper processes and meet task deadlines

• Effectively manage customer information using internal data systems

• Demonstrate flexibility and adaptability to ongoing changes

• Clearly convey customer details to Franchisees

⛳️ Requirements

• At least 2 years of experience in a call centre environment

• Sales experience is considered an asset

• Possesses strong computer literacy skills

• Exhibits good organizational and time management abilities

• Thrives in a fast-paced setting

• Performs well under pressure

• Bilingual proficiency in English and Spanish is an asset (not mandatory)

🏝️ Benefits

• Paid time off

• Holiday pay