Customer Support Representative

This is a fully remote position, open to applicants in Spain.

📋 Description

• Accurately and thoroughly respond to incoming requests.

• Engage with customers in a professional manner, fostering positive working relationships.

• Consistently achieve and, at times, surpass individual and team objectives.

• Leverage industry knowledge and system expertise to identify the root causes of issues, explore alternatives, and provide suitable advice and education to customers.

• Utilize positive language and carefully chosen words to mitigate negative reactions from customers.

⛳️ Requirements

• Previous experience in a corporate travel environment.

• Proficient in the GDS Amadeus system.

• Proven problem-solving abilities.

• Outstanding customer service skills.

• Strong verbal and written communication abilities in English.

🏝️ Benefits

• Flexible working hours and options for remote work.

• Opportunities for skill and career advancement.

• Ample vacation days to ensure you can relax and rejuvenate.

• A compensation package that aligns with your expectations, including tools for mental, physical, and financial wellness.

• Exclusive perks and discounts within the travel industry.

• A welcoming workplace culture that celebrates diversity.