Customer Support Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Promptly address customer inquiries through email, messaging platforms, website chat, and social media channels.

• Manage and resolve customer concerns via our ticketing system, Zendesk, ensuring accurate logging of all communications.

• Deliver professional and empathetic support to customers by addressing product inquiries, order updates, troubleshooting issues, and general questions.

• Collaborate with various departments to tackle complex issues and escalate cases when necessary.

• Monitor and respond to social media messages and comments in a timely manner, ensuring alignment with the company's tone and values.

• Assist in processing returns, exchanges, and refunds in accordance with company policies.

• Identify recurring issues and propose process enhancements to improve the customer experience.

• Stay informed about The Gears Clock products and services to provide customers with accurate information.

⛳️ Requirements

• 2-3 years of demonstrated experience in customer support, utilizing Zendesk as a ticketing system.

• Exceptional written communication skills with a professional and empathetic approach.

• Capacity to multitask and manage various communication channels at the same time.

• Strong problem-solving abilities and keen attention to detail.

• Familiarity with social media platforms and online chat systems.

• Self-motivated and capable of working independently in a remote setting.

• Availability for full-time work, including occasional weekends or holidays if needed.

🏝️ Benefits

• Flexible remote work environment

• Opportunities for professional growth and development

• A supportive and collaborative team culture