Customer Support Rep

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Manages incoming customer calls, offering product and service information while resolving issues.

• Handles a high volume of incoming calls in accordance with Fullbay's communication protocols and policies.

• Generates leads for sales opportunities.

• Engages with customers to identify and assess their needs effectively.

• Cultivates lasting relationships and trust with customer accounts through effective communication.

• Maintains exceptional service standards to ensure high levels of customer satisfaction.

• Delivers accurate information utilizing the appropriate resources, methods, and tools.

• Meets expectations to achieve sales goals and call handling quotas.

• Addresses customer feedback and complaints, offering suitable solutions and alternatives.

• Records customer interactions and manages customer accounts efficiently.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• A minimum of two (2) years of relevant customer support experience, preferably as a Client Service Representative or in a similar role.

• Proficient computer skills and familiarity with MS Office Suite (Word, Excel, PowerPoint) and Google Suite.

• Knowledge of CRM systems and practical application.

• Proven track record of exceeding sales quotas.

• Strong skills in handling phone interactions and active listening.

• Exceptional verbal and written communication skills, along with presentation abilities.

• Customer-focused with the capability to adapt and respond to various personality types.

• Aptitude for troubleshooting and problem-solving.

• Excellent interpersonal skills, showcasing patience, empathy, and a strong capacity for effective communication.

• Ability to multitask, prioritize, and manage time efficiently.

• Proficiency in 10-key typing and data entry skills.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Supportive and collaborative work environment.

• Flexible working hours and potential for remote work options.