Customer Support, Order Management Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address product inquiries through phone, email, and various online platforms

• Provide support for after-hours customer inquiries as necessary

• Deliver after-sales assistance and resolve customer issues

• Aid customers with product inquiries and offer recommendations

• Accurately and efficiently process customer orders

• Oversee order tracking and furnish shipment updates

• Organize delivery schedules and manage customer communication

• Assist in resolving issues related to orders, returns, and fulfillment

• Ensure a smooth customer experience from inquiry to delivery

• Handle escalations with professionalism to maintain customer satisfaction

• Contribute to ongoing enhancements in customer service processes

⛳️ Requirements

• 2–3 years of experience supporting Australian customers

• Background in customer support, order management, or e-commerce assistance

• Excellent written and verbal communication skills in English

• Strong attention to detail and a customer-centric approach

• Capability to work autonomously in a remote setting

• Genuine interest in fitness, weight training, or gym equipment (essential)

• Ability to demonstrate basic knowledge of gym equipment during the interview

• Familiarity with CRM and customer support platforms

• Experience with order management systems

• Knowledge of e-commerce platforms (preferred)

• Proficient in Microsoft Office and Google Workspace

🏝️ Benefits

• Work From Home