Customer Support Operations Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee customer support operations and efficiently manage L2 & L3 client escalations.

• Serve as the primary contact for client issues, ensuring prompt resolution of concerns.

• Track customer interactions while ensuring compliance with service standards and SLAs.

• Deliver regular updates and reports to clients concerning the status of issue resolutions.

⛳️ Requirements

• 2–4 years of experience in Customer Support, Client Servicing, or Operations Management.

• Preferred experience in handling L2/L3 escalations and working with international clients.

• Proficient in CRM tools and ticketing systems.

• Strong working knowledge of Google Workspace and Microsoft Office applications.

• Excellent verbal and written communication skills in English.

🏝️ Benefits

• Flexible work hours.

• Opportunities for professional development.