Customer Support, Onboarding – Financial Services

This is a fully remote position, open to applicants in Germany.

📋 Description

• You provide daily assistance to e-commerce entrepreneurs via phone, email, and Zoom regarding accounting-related matters.

• Maintain high levels of customer satisfaction through effective and friendly communication.

• Recognize recurring issues and enhance our solutions accordingly.

• Collaborate closely with the Onboarding Automation team to ensure customer satisfaction.

⛳️ Requirements

• Highly self-driven and results-focused (SMART goals).

• Experience with DATEV is essential.

• A keen interest in the digital transformation of the accounting sector.

• A self-sufficient, organized, and process-oriented approach to work.

• Receptive to feedback, comfortable with digital tools, and possess a remote-first mentality.

• Proficient in both German and English.

🏝️ Benefits

• Flexibility: Embrace a remote-first and family-friendly schedule — you choose your working hours.

• Development: Access to a coaching budget, mentoring opportunities, and a diverse team.

• Vacation: Enjoy 30 days off to help you recharge.