Customer Support Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Manage user inquiries via chat and email (approximately 50 tickets per day);

• No phone calls involved;

• Resolve standard cases such as subscription cancellations, refunds, and product functionality questions;

• Relay bugs and inquiry patterns to related teams — development, marketing, and sales;

• Participate in automation processes and the implementation of AI in support operations;

• Suggest new workflows and improvements — we aim to automate everything possible.

⛳️ Requirements

• At least 6 months of experience in Customer Support;

• English proficiency at B2+ level — you communicate confidently in writing with English-speaking clients;

• Experience using any CRM system;

• You focus on solving problems rather than just exchanging messages — results matter more to you than the number of communications;

• Attention to detail and a friendly tone in written communication.

🏝️ Benefits

• A transparent, no-nonsense culture with 0% bureaucracy;

• A team that shares knowledge and is unafraid of making mistakes;

• Work with the best Edtech product in the Ukrainian market;

• Flexible schedule without tracking or micromanagement;

• Competitive salary and regular reviews, collaboration under the Diia.City framework;

• Paid vacation of 22 working days + sick leave without the need for certificates;

• English courses and a budget for training;

• Days off for self-education to learn new skills without stress;

• Individual leave during crisis situations;

• Financial support in case of illness or property damage due to war;

• Pet-friendly office located in the center of Kyiv with a shelter;

• Company-sponsored lunches;

• Apple devices provided for work.