Customer Support Executive, Spanish Speaking

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Efficiently managing company communications through chats, emails, and phone calls.

• Identifying and evaluating customer needs to ensure satisfaction.

• Receiving and addressing inquiries from new leads and clients via phone calls, chat, emails, and portal.

• Providing support to leads and clients within the designated time frame.

• Updating the CRM and maintaining records of all interactions and actions taken.

• Collaborating with other departments to resolve inquiries that require additional investigation by sending tasks.

• Following up with clients and scheduling callbacks to guarantee optimal results and customer satisfaction.

⛳️ Requirements

• Ability to work independently as well as in a team environment.

• Adherence to standard processes and procedures.

• Demonstrated experience in customer support.

• Background or experience in Forex and the Financial Market is advantageous.

• Excellent proficiency in both spoken and written English and Portuguese.

• Skilled in Microsoft Office applications including Word, Excel, and Outlook.

• Strong phone contact management skills and active listening abilities.

• Capacity to work under pressure and meet tight deadlines.

🏝️ Benefits

• Opportunities for bonuses and commissions.