Customer Support Executive, L1

This is a fully remote position, open to applicants in India.

📋 Description

• Address customer inquiries swiftly and effectively in **Telugu / Tamil / Kannada / Malayalam / Gujarati / Marathi / Bengali / Hindi and English.**

• Assist users in comprehending app features and aid in resolving any issues they may face.

• Offer insightful feedback derived from customer interactions to enhance products and services.

• Accurately document customer questions and their resolutions for internal tracking and reference.

• Work collaboratively with team members to efficiently address complex user issues.

• Uphold high standards of customer satisfaction through prompt and compassionate support.

• Interact with users to cultivate strong relationships and build trust in the platform.

⛳️ Requirements

• Proficiency in **Telugu / Tamil / Kannada / Malayalam / Gujarati / Marathi / Bengali / Hindi** and **English**, both written and spoken.

• Previous experience in **customer support** or a related field is highly preferred.

• Exceptional communication and interpersonal abilities.

• Capability to stay composed under pressure and manage complaints with professionalism.

• Familiarity with customer support tools and platforms.

• A strong dedication to customer satisfaction and a solution-focused approach.

• Excellent organizational skills and meticulous attention to detail.

• **BYOD (Bring Your Own Device)** – must possess access to a personal smartphone and laptop for work purposes.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and a supportive work environment.

• Health and wellness benefits to support employee well-being.