Customer Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• You will serve as the primary problem solver for our clients, managing the complete case lifecycle and ensuring that each interaction is quick, insightful, and of the highest quality.

• You will integrate technical troubleshooting, product knowledge, and AI-assisted investigation to provide exceptional support across various regions in a follow-the-sun model.

⛳️ Requirements

• 2–4 years of experience in technical or customer support, preferably in a SaaS environment.

• Demonstrated strong troubleshooting abilities and a capacity to quickly learn complex systems.

• Exceptional communication and multitasking skills.

• Familiarity with CRM/ticketing tools, particularly ServiceNow, and AI technologies.

• A collaborative mindset with a desire to deepen product and domain knowledge.

• A customer-centric approach to problem-solving.

🏝️ Benefits

• Our vibrant team culture, where we prioritize achieving results together while enjoying the process.

• Our industry-leading product, which we take pride in using internally and ensuring that both you and our clients become Unily experts with the necessary tools and resources.

• The flexibility we provide, including a hybrid working model and support for a sustainable work/life balance beyond the typical 9-5:30 schedule.

• Our bright and modern office spaces designed to feel like home, equipped with a well-stocked kitchen and the option to bring your dog to work.

• Comprehensive medical, dental, and vision coverage at 96% of the payroll cost for employee-only plans and 80% for employee plus dependent plans.

• Life and AD&D coverage at no cost to you, equal to 1x your annual salary.

• A 5% 401(k) match with no vesting period after your first 90 days.

• Our dedication to sustainability and community support, including one fully paid volunteering day per year, an employee matching charity donation scheme, and options to lease an Electric Vehicle through our salary sacrifice scheme.