Customer Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Delivering technical assistance to Merchants and Partners via our internal ticketing system.

• Developing new documentation or revising existing documents as necessary.

• Compiling reports on technical challenges that need further inquiry or intervention from other departments within the organization.

• Addressing intricate technical problems by assessing issues, testing solutions, and proposing modifications to current systems.

• Installing new software and upgrading existing applications to ensure optimal functionality.

• Collaborating with other departments within the organization to guarantee swift and effective resolution of any issues.

• Diagnosing issues with software applications and networks to identify and rectify problems.

• Recommending enhancements in work processes, procedures, or policies to boost efficiency and productivity.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• A minimum of 1-3 years of pertinent work experience in a JavaScript environment.

• Familiarity with frontend frameworks (e.g., React, Vue, Angular) and high-performance SaaS environments.

• Comfortable with HTML and browser development tools for debugging, testing, and optimization.

• Bonus points for experience in: remote work settings, start-ups, SaaS or managed services, Atlassian // Jira, Scrum // Agile, and omni-channel support (customer chat).

🏝️ Benefits

• 100% free health, dental, and insurance coverage for you and your family.

• Flexible vacation policy.

• Generous holiday schedule.

• Parental leave and sick policy.

• 401(k) retirement plans for U.S. employees.

• TFSA and RRSP retirement plans for Canadian employees.

• 3% contribution of gross salary, regardless of location.