Customer Support Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Cultivate and enhance strong customer relationships.

• Deliver specialized technical guidance regarding the maintenance, installation, and servicing of medical devices.

• Engage in the sales process by providing necessary technical assistance.

• Oversee and assist with technical escalations until they are resolved.

• Provide exceptional service through maintenance and repair activities.

⛳️ Requirements

• Prior experience in a customer-facing service engineering role within the medical equipment or biomedical sector.

• Degree-level education or equivalent experience in Electronics, Electrical Engineering, or Biomedical Engineering.

• Proficient IT skills.

• Possession of a full AU driver's license.

• Eligibility to work in Australia.

• Completion of police checks will be necessary during the onboarding process.

🏝️ Benefits

• Health insurance coverage.

• Opportunities for professional development.

• Flexible working hours.

• On-call support allowance.