Customer Support Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Establish and nurture robust, trust-based relationships with clients in your territory to facilitate sustained business growth and advocate for KLA's product offerings.

• Offer on-site installation assistance for clients, encompassing system commissioning, upgrades, and preventive maintenance.

• Provide organized feedback in the specified format to proactively pinpoint product and process enhancements.

• Ensure the prompt and precise completion of all field documentation, including service reports, expenses, and returns.

• Deliver remote installation and technical support to uphold high service standards and customer satisfaction.

• Engage in regular travel within the region and occasional trips to Europe and the UK, with rare international travel to the USA and Asia.

• Assume additional tasks and responsibilities as reasonably needed.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering, Mechatronics, or a related technical discipline.

• Relevant experience in a customer-facing technical position.

• Proficiency in integrating electrical, mechanical, and control systems within a mechatronic setting.

• Familiarity with 3-phase voltages, PLCs, and operating systems.

• Experience with electronic semiconductor equipment and/or installation experience is advantageous.

• Ability to troubleshoot down to the chassis level would be a notable advantage.

• Proficient in both written and spoken English and German.

• Exceptional communication skills and customer engagement abilities.

• Willingness to travel regionally and internationally to assist clients.

• Capability to work independently or without supervision for extended periods, often in demanding situations.

• A systematic and logical approach to problem-solving.

• Strong organizational skills.

🏝️ Benefits

• Engaging and progressive industry at the forefront of technological advancements.

• A collaborative and supportive team environment.

• Access to comprehensive onboarding and continual development opportunities to enhance your career progression.

• Permanent employment contract ensuring long-term career stability.

• Competitive compensation package featuring additional variable pay, participation in the Employee Stock Purchase Plan, and a company pension.

• Company car or car allowance.

• 30 days of annual leave each year along with flexible working hours.

• Company events, including summer family days and Christmas parties.