Customer Support Engineer

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Assist customers through phone, email, and Zoom, taking full ownership of the resolution process.

• Identify and troubleshoot issues related to networking, API utilization, integrations, identity management, and file automation.

• Recognize patterns, replicate edge cases, and collaborate closely with the Engineering team to expedite fixes.

• Transform customer feedback into practical enhancements for Product and R&D teams.

• Craft clear and empathetic updates that maintain customer confidence and ensure team alignment.

⛳️ Requirements

• You possess a natural curiosity for technology and enjoy solving intricate challenges.

• You demonstrate clear communication skills, particularly via phone and Zoom.

• You have a strong sense of empathy for customers while remaining solution-oriented.

• You excel in dynamic environments, ensuring no detail is overlooked.

• You produce concise, professional notes that foster team alignment.

🏝️ Benefits

• 100% Paid Health, Dental & Vision (75% coverage for family).

• 401(k) plan with a 4% Company Match.

• Equity Grants available for all employees.

• Paid Parental Leave.

• 20 PTO Days, 11 Holidays, and a Full Company Winter Break.

• $1,000 Signing Bonus, a Modern Apple Laptop, and Anniversary Gifts.

• Team travel opportunities to NYC, Austin, San Diego, and more.