Customer Support, Deposit Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Responds to, assesses, and prioritizes service requests received through various channels such as phone, voicemail, and email specifically related to banking software support.

• Records and monitors all requests using the company's customer management tracking system, ensuring to document all actions taken to address the requests.

• Aids in the rollout of new software releases for applications that support bank processing.

• Maintains documentation of resolutions in a centralized location for knowledge sharing both internally and with clients.

• Engages in bank conversion, merger, and acquisition teams as necessary.

• Supports major projects and initiatives as assigned.

• Takes part in assessments, project planning, and client meetings.

• Collaborates with third-party vendors on behalf of clients.

• Analyzes and evaluates service requests to discern trends and provide recommendations.

• Performs additional duties as assigned.

⛳️ Requirements

• A bachelor’s degree is required, or a High School Diploma or general education degree (GED) accompanied by equivalent work experience.

• A minimum of three (3) years of prior experience in the banking or financial industry is preferred.

• At least three (3) years of direct client support experience is preferred.

• Previous experience with Fiserv Premier Deposit & General Ledger Core banking software is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Opportunities for professional development and career advancement.