Customer Support / Customer Service

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a portfolio of clients participating in a mentorship program

• Ensure effective organization of schedules, meetings, and documentation

• Serve as the primary liaison between clients and internal experts

• Maintain organized and updated information and materials

• Assist in the onboarding process for new clients

• Track engagement levels and identify potential risks for discontinuation

⛳️ Requirements

• Charismatic, passionate about problem-solving, patient, possess strong communication and organizational skills, respect for processes, good judgment, and an eye for opportunities

• Previous experience in Customer Success, Operations, Project Management, or similar fields is an advantage

• Familiarity with recurring educational services, such as course support or mentorship, is also beneficial

🏝️ Benefits

• Competitive salary and performance-based incentives

• Opportunities for professional development and training

• Flexible working hours and a supportive team environment