Customer Support Coordinator

This is a fully remote position, open to applicants in Romania.

📋 Description

• Drive Sales: Actively reach out to and assess online leads to facilitate the sales of GenePlanet's medical tests.

• Patient Coordination: Effectively manage and arrange blood collection appointments, ensuring a seamless patient experience.

• Exceptional Customer Service: Deliver timely and efficient assistance, addressing patient questions and resolving concerns with compassion.

• Performance Analysis: Track and evaluate contact center performance, pinpointing areas for improvement.

• Marketing Collaboration: Offer insightful feedback to the online marketing team informed by patient interactions and market trends.

• Strategic Input: Work alongside the marketing team to enhance lead generation tactics and boost customer engagement.

• Market Intelligence: Relay essential market insights to the marketing team to guide strategic planning.

⛳️ Requirements

• Sales-oriented mindset with a strong emphasis on achieving objectives.

• Minimum of 2 years of experience in sales or customer service, ideally within a contact center setting.

• Proficiency in English and Romanian.

• A background in the medical field is advantageous.

• Knowledge of marketing principles is a plus.

• Excellent communication abilities.

• Strong organizational and time-management skills.

• Capability to work autonomously as well as collaboratively within a team.

🏝️ Benefits

• Competitive salary along with performance-driven bonuses.

• Opportunities for professional advancement and development within a prominent biotech firm.

• A vibrant and supportive work atmosphere.

• The chance to work in an international setting.