Customer Support Coordinator

This is a fully remote position, open to applicants in Italy.

📋 Description

• Proactively reach out to and qualify online leads to drive sales of GenePlanet's medical tests.

• Effectively arrange and coordinate blood collection appointments, ensuring a seamless patient experience.

• Deliver timely and effective support, addressing patient questions and resolving issues with compassion.

• Track and evaluate contact center performance, pinpointing areas for improvement.

• Offer insightful feedback to the online marketing team based on patient interactions and market trends.

• Work in partnership with the marketing team to enhance lead generation tactics and boost customer engagement.

• Relay essential market insights to the marketing team to guide strategic planning.

⛳️ Requirements

• Results-driven mindset with a strong emphasis on achieving sales goals.

• Minimum of 2 years experience in sales or customer service, ideally in a contact center setting.

• Proficiency in English and Italian.

• Background in the medical field is advantageous.

• Knowledge of marketing principles is beneficial.

• Exceptional communication skills.

• Strong organizational and time-management capabilities.

• Ability to work autonomously as well as collaboratively within a team.

🏝️ Benefits

• Competitive salary along with performance-based bonuses.

• Opportunities for career advancement and professional development within a leading biotech firm.

• A vibrant and supportive workplace culture.

• The chance to operate in an international setting.