Customer Support Consultant, Native Dutch & French C1

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Provide exceptional customer support through phone and email communications;

• Handle incoming tickets, investigate issues, and ensure timely follow-up;

• Offer first-level troubleshooting and escalate more complex cases as necessary;

• Assist customers in navigating software workflows, settings, and configuration screens using established procedures;

• Support customers with how-to inquiries and common accounting workflows;

• Collaborate with internal specialists regarding escalated cases;

• Ensure accurate ticket documentation and contribute to updates of the knowledge base;

• Stay informed about evolving tools, processes, and product updates;

• Manage sensitive customer data with utmost care and security;

• Maintain a comprehensive understanding of client solutions and meet key performance indicators (KPIs);

• Communicate effectively with developers and cross-functional specialists.

⛳️ Requirements

• Native Dutch speaker;

• Proficient in French and English communication skills (minimum C1 level for both spoken and written);

• Experience in a customer-facing support role, preferably in a B2B or software context;

• Strong communication skills with the ability to manage customer expectations professionally;

• Structured and process-oriented approach to troubleshooting and ticket management;

• Capable of methodically investigating issues and following documented procedures to determine when escalation is necessary;

• Comfortable navigating complex software, settings, and configuration screens;

• Quick learner with the capacity to master complex software products over time;

• Positive, proactive, and responsible mindset;

• Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Fixed schedule: Monday–Friday, 9am - 5pm, GMT+2;

• Opportunity to work fully remotely;

• Inclusive international work environment;

• Compensation in USD;

• Rewards for referring friends;

• Balance between project workload and personal time, along with an internal health policy;

• Responsive leadership interested in your professional development and long-term cooperation;

• Supportive conditions for self-development;

• A culture founded on trust, without any time-tracking requirements.