Customer Support Consultant, Hospitality

This is a fully remote position, open to applicants in Madagascar.

📋 Description

• Provide exceptional customer support through phone calls, chats, and emails.

• Foster strong and enduring relationships with customers.

• Stay updated with the latest tools and technologies.

• Manage sensitive customer information with utmost care and security.

• Implement the most effective customer satisfaction practices.

• Maintain a thorough understanding of client solutions and achieve KPIs.

• Collaborate with developers and cross-functional teams.

⛳️ Requirements

• Proficient in English (C1 level for both spoken and written communication).

• Minimum of 6 months experience in a customer support position.

• Strong analytical and research abilities.

• Background in the travel industry.

• Positive, proactive, and responsible demeanor.

• Personal computer with at least 8GB of RAM and a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Flexible work schedule.

• Opportunity to work fully remotely.

• Inclusive international work environment.

• Compensation offered in USD.

• Incentives for referring friends.

• Balance between project demands and personal time, along with an internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• Nurturing conditions for self-improvement.

• A culture grounded in trust, without time-tracking requirements.