Customer Support Consultant, Fluent German, English

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Provide exceptional customer support through emails and phone calls

• Adhere to internal protocols and standard operating procedures

• Work collaboratively with internal teams to achieve effective resolution of issues

• Manage sensitive customer information with utmost care and security

• Implement the most effective customer satisfaction strategies

• Maintain a thorough understanding of client solutions and achieve key performance indicators

• Engage in communication with developers and cross-functional teams

⛳️ Requirements

• Proficient in German and English (minimum C1 level for both speaking and writing)

• 6 to 12 months of experience in customer support roles

• Strong analytical and research capabilities

• Demonstrate a positive, proactive, and responsible demeanor

• Personal computer with at least 8GB of RAM and a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload)

🏝️ Benefits

• Fixed working hours: Monday to Friday, 10 AM to 6 PM UTC

• Fully remote working opportunity

• Diverse international work environment

• Compensation paid in USD

• Incentives for referring friends

• Balance between project demands and personal time, along with an internal health policy

• Supportive leadership committed to your growth and long-term collaboration

• Opportunities for self-development in a nurturing environment

• A culture founded on trust, with no requirements for time tracking