Customer Support Consultant, Fluent German & English

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide exceptional customer support through email and phone communications;

• Adhere to established internal procedures and standard operating protocols;

• Work collaboratively with internal teams to facilitate effective resolution of issues;

• Manage sensitive customer information with utmost care and security;

• Implement the latest customer satisfaction practices;

• Maintain a comprehensive understanding of client solutions while achieving key performance indicators;

• Engage with developers and cross-functional experts.

⛳️ Requirements

• Proficient in both German and English (minimum C1 level for speaking and writing);

• 6 to 12 months of experience in customer support roles;

• Strong analytical and research capabilities;

• A positive, proactive, and responsible mindset;

• Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Fixed schedule: Monday to Friday, 10 AM to 6 PM UTC;

• Opportunity for fully remote collaboration;

• Inclusive international work environment;

• Compensation offered in USD;

• Incentives for referring friends;

• Balance between workload and personal time, complemented by an internal health policy;

• Supportive leadership dedicated to your growth and long-term collaboration;

• Nurturing environment for self-development;

• A culture grounded in trust, with no requirements for time tracking.