Customer Support Consultant, Fluent English

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide exceptional customer support through phone calls, chats, and emails

• Cultivate strong and enduring relationships with customers

• Stay updated with the latest tools and technologies

• Manage sensitive customer information with utmost care and confidentiality

• Implement the most effective customer satisfaction techniques

• Maintain a thorough understanding of client solutions and achieve KPIs

• Collaborate with developers and cross-functional teams

⛳️ Requirements

• Proficient in English (C1 level for both spoken and written communication)

• Minimum of 6 months experience in a customer support position

• Strong analytical and research abilities

• Experience within the travel industry

• Positive, proactive, and responsible demeanor

• Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

🏝️ Benefits

• Flexible work schedule

• Opportunity to work entirely remotely

• Diverse and inclusive international work environment

• Salary paid in USD

• Rewards program for referring friends

• Balance between project demands and personal time, along with an internal health policy

• Supportive leadership dedicated to your growth and long-term collaboration

• Environment that fosters self-development

• Trust-based culture without time-tracking requirements