Customer Support Consultant, Fluent English

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Provide exceptional customer support through phone calls, chat, and email communications;

• Efficiently diagnose and resolve both technical and customer-related concerns;

• Offer direct customer assistance via phone, email, and live chat platforms;

• Oversee the complete lifecycle of escalated support tickets, from initial evaluation to resolution and follow-up;

• Accurately document issues, troubleshooting processes, and solutions in the ticketing system;

• Work collaboratively with internal teams to ensure prompt escalation and resolution of complex issues.

⛳️ Requirements

• Exceptional English communication skills (minimum C1 level for both spoken and written communication)

• A minimum of 1 year of experience in customer service

• Proven ability to quickly learn new tools, technologies, and processes

• Strong technical skills and comfort with modern digital tools and platforms

• Demonstrated ability to manage multiple projects at once while adhering to deadlines

• Excellent organizational and time management abilities

• Strong analytical and research skills

• A positive, proactive, and responsible demeanor

• Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Flexible working schedule

• Opportunity to work fully remotely

• Inclusive international work environment

• Compensation offered in USD

• Rewards for referring friends

• Balance between project workload and personal time, alongside an internal health policy

• Supportive leadership committed to your growth and long-term collaboration

• Nurturing conditions for self-development

• A culture founded on trust, with no time-tracking requirements.