Customer Support / Client Experience Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• This is a customer-oriented support position dedicated to assisting hairdresser clients through various service channels.

• Responsibilities include addressing order inquiries, resolving billing concerns, assisting with product access or login difficulties, and providing general support communication.

• The ideal candidate must thrive in a fast-paced support setting, possess a service-oriented mindset, and maintain emotional composure while resolving client issues throughout the day.

⛳️ Requirements

• **Key Requirements**

• 2-3+ years of experience in customer support, customer service, or client service roles.

• Excellent written and verbal communication abilities.

• Proficient in navigating platforms such as Zendesk, WhatsApp, SMS, direct messages, and participating in some calls or virtual meetings.

• Capable of managing complaint-driven or troubleshooting discussions without becoming reactive.

• Confident in learning product workflows and effectively communicating them to end users.

• Dependable, proactive, and able to adhere to processes while still demonstrating initiative.

• A genuine passion for customer service.

• Clear and concise communication skills.

• Ability to remain calm when dealing with complaints or troubleshooting issues.

• Willingness to work UK-aligned schedules with at least one support shift on Saturdays.

• **Platforms & Channels**

• Zendesk.

• Support via WhatsApp and SMS.

• Email support.

• Management of Instagram/social inbound messaging integrated into the support workflow.

• Occasional phone calls and virtual support meetings.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional development and growth.

• Supportive work environment.

• Flexible scheduling options.