This is a fully remote position, open to applicants in Philippines.

• Manage incoming calls, callback queues, chats, and email support.

• Oversee 300+ weekly interactions (support for customers and providers).

• Provide assistance with app navigation, payment processes, scheduling, and service-related issues.

• Deliver exceptional service, achieve performance goals, and uphold policy compliance.

• Ensure effective communication, de-escalation, and resolution of issues.

• Commit to a minimum of forty (40) hours of work per week or as dictated by the operational schedule.

• Adhere to rotating schedules that align with the company’s operational hours.

• Demonstrated empathy and active listening skills.

• Proficient in de-escalation techniques and building rapport.

• Strong problem-solving skills utilizing available resources.

• Dependable, flexible, and consistent with work schedules.

• Open to receiving feedback and coaching.

• High school diploma required; some college education preferred.

• Excellent command of the English language.

• At least 1 year of experience in BPO support for U.S. customers.

• Familiarity with Zendesk or CRM/VoIP systems is advantageous.

• Comfortable using Google Suite.

• Access to a desktop or laptop with a camera (minimum Core i5, 8GB RAM); dual monitors are preferred.

• Reliable Ethernet connection (minimum 25 Mbps with 10 Mbps backup).

• Quiet workspace (preferably with PLDT or Converge).

• Base Salary: Php 38,200/month

• Incentive Pay: Up to Php 115/hour (based on performance)

• Statutory benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay, taxes)

• Holiday pay and night differential as mandated by DOLE

• Opportunity to work from the comfort of your own home

Customer Support

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