Customer Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and categorize information utilizing social listening tools;

• Examine Mar Aberto data and proprietary resources;

• Efficiently engage with and respond to the public;

• Discover opportunities and derive valuable insights;

• Enhance consumer relationships through authentic interactions on social media.

⛳️ Requirements

• Active social media user with excellent interpersonal skills;

• Knowledge of SAC 2.0;

• Strong writing abilities (grammar and spelling);

• Understanding of major social networks (Instagram, Facebook, YouTube, X, and TikTok);

• Prior experience in customer service practices.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Childcare allowance

• Profit-sharing (PLR)

• Employee discount club

• Meal voucher

• Food allowance

• Transportation voucher

• Shortened workday (short day)

• Birthday day off

• Psychotherapy

• Life insurance

• Partnership with Totalpass

• Partnership with Fluency