Customer Support Associate – Weekends

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• You thrive in engaging with a diverse array of investors.

• Act as the main point of contact for incoming inquiries related to support and legal/compliance issues.

• Exercise sound judgment in triaging requests.

• Decrease the volume of tickets by addressing the root causes.

• Assist in developing the AI-first toolkit in collaboration with the rest of the team.

• Serve as the internal advocate for the customer.

• Establish the tone and standards for how Odin interacts with customers.

⛳️ Requirements

• A minimum of 3 years of experience in customer-facing operational positions.

• Direct experience in finance, fintech, fund administration, investor relations, or VC operations is highly advantageous.

• You remain composed and articulate under pressure.

• You possess a systemic way of thinking.

• You are tool-oriented and fluent in AI technologies.

• You demonstrate strong conviction.

• A team player with high ownership and low ego.

• Exceptional writing skills are essential.

• You prefer a startup environment over a corporate one.

🏝️ Benefits

• Health: Comprehensive private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health assistance.

• Wellness: An annual budget designated for health, therapy, or fitness activities.

• Parental Leave: Enhanced maternity, adoption, paternity, and partner leave policies.

• Pension: 4% employer contribution with options for salary sacrifice.

• Time Off: Annual leave, 2 wellness days, and flexible bank holidays.

• Work From Anywhere: Opportunity to work from any location globally for up to 3 weeks each year.

• Birthday Leave: An extra day off to celebrate your birthday.