Customer Support Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Supervise guest reservations and assist clients in organizing their Tiny House experiences.

• Address inquiries through various channels, including the website, email, and social media platforms.

• Handle reservations from start to finish, including upselling services and activating promotional offers.

• Provide assistance via the customer contact line, managing and resolving inquiries as needed.

• Collaborate with internal teams and external partners (such as housekeeping and tradespeople) to ensure properties are ready and well-maintained in a timely manner.

• Tackle and resolve guest issues in a professional and prompt manner.

• Work collaboratively with internal teams to ensure seamless daily operations.

⛳️ Requirements

• Minimum of 5 years’ experience in customer service.

• Proven ability to achieve results and proactively enhance processes.

• Experience in travel, hospitality, or eco-tourism is highly beneficial.

• Strong dedication to providing outstanding customer experiences.

• Exceptional communication and interpersonal abilities.

• Maintains composure under pressure, effectively managing challenging scenarios.

• Strong problem-solving capabilities and the ability to work independently when necessary.

🏝️ Benefits

• Chance to be part of an Australian-owned travel and tourism company dedicated to nature-based experiences.

• Flexible working arrangements.

• A collaborative, high-energy, and supportive team environment.