Customer Support Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• In this role, you will report to the Customer Support Manager and serve as the primary point of contact for all customer inquiries through Live chat and emails.

• You will adhere to a scheduled work routine, ensuring you are available to respond to incoming emails and Live chat queries.

• It is essential to report any ongoing issues or training needs directly to the CS Manager, Operations Manager, and Director of Operations.

• Maintain Chat response times to an average of under 10 minutes.

• Proactively reach out to customers who have contacted us and require follow-up.

• Be prepared to assist with any projects or tasks assigned by the CS Manager, Operations Manager, or Director of Operations.

• Manage support tickets using our internal system, Zendesk.

⛳️ Requirements

• A college degree or high school diploma, or at least 1 year of relevant work experience.

• Strong written and verbal communication skills.

• Bilingual proficiency in both French and English, both written and spoken, is a valuable asset.

• Capability to thrive in a fast-paced and dynamic work environment.

• Prior experience with Zendesk is preferred.

• Familiarity with sports, online betting, or gaming is advantageous.

🏝️ Benefits

• Birthday Off – Enjoy a day off on your birthday.

• Fun & Culture - We promote a vibrant and inclusive culture that encourages connection with colleagues through social events, team-building activities, and volunteer opportunities.