Customer Support and Success Assistant, Part-Time

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Deliver technical assistance to customers utilizing the platform

• Diagnose and resolve issues related to the platform

• Guide customers in navigating and comprehending system functionalities

• Refer more complex technical matters when necessary

• Contribute to maintaining high levels of customer retention and satisfaction

• Aid in the development of support documentation and knowledge resources

• Collaborate with AI support tools and automated support systems

• Recognize recurring customer challenges and propose process enhancements

⛳️ Requirements

• Prior experience in a technical customer support or customer success position

• Strong abilities in troubleshooting and problem-solving

• Proficient in learning and working with software platforms

• Exceptional written and verbal communication skills

• Familiarity with support platforms such as Zendesk, Fin, Intercom, or similar

• Capability to articulate technical concepts in a straightforward and user-friendly manner

• Keen attention to detail and ability to work autonomously

• Bonus: Experience with GoHighLevel SaaS or property management software

• Bonus: Experience in implementing support systems, AI support tools, or knowledge bases

🏝️ Benefits

• To be Discussed