Customer Support Agent, Spanish, Chinese

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the initial point of contact for customers from around the globe

• Validate customer documentation

• Provide outstanding customer service

• Assist customer support representatives with various tasks as needed

• Work collaboratively with service partners to support customer needs

⛳️ Requirements

• Some background in customer support

• Excellent communication abilities

• A customer-centric approach

• Proficient in Spanish (both written and spoken)

• Fluent in English and Chinese

• Experience in the banking or health insurance sectors is advantageous

• Familiarity with helpdesk software (e.g. Zendesk) is preferred

🏝️ Benefits

• Flexible working hours

• Independent and forward-thinking work environment

• International and diverse team

• Opportunity to tackle real-world challenges