Customer Support Agent – PST/EST Timezone

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Actively engage users through **chat** and **calls** during their onboarding process and initial usage;

• Reach out to users exhibiting low activity or signs of potential churn and assist them in getting back on track;

• Serve as a **human recovery layer**: comprehend user frustrations, diagnose issues, and restore trust through genuine conversation;

• Assist users in identifying areas for improvement to achieve better results, utilizing clear and empathetic communication;

• Suggest enhancements for profiles, CVs, or job searches, including relevant paid add-ons (e.g. resume review) when they provide significant value;

• Relay user feedback and recurring trends to the Product team to enhance the overall customer experience.

⛳️ Requirements

• Possess **2+ years** of experience in customer success, sales, account management, or support-driven sales with **US-based customers**;

• Fluent/native speaker of **English** and **Russian**;

• Capability to work 40 hours per week within the **USA time zone**;

• Comfortable taking a **proactive** approach rather than awaiting tickets;

• Strong skills in persuasion, negotiation, and handling objections;

• Data-driven mindset: you prioritize conversion, retention, and unit economics;

• Comfortable working with daily targets, funnels, and KPIs;

• High-speed internet connection (VPN-free).

🏝️ Benefits

• JobHire.AI is a **mission-driven, fastest-growing, and profitable global company**.

• Exceptional opportunity to influence the experience of a product that directly enhances individuals’ careers and lives.

• Outstanding team composed of top A players from McKinsey, Nexters, Gett, Glovo.

• Remote work option - promoting work/life balance.

• Competitive compensation package ($12000-18000).

• Paid 38 days off (vacation + local holidays) and sick leave.