Customer Support Agent – PST/EST Timezone

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Engage users proactively through **chat** and **calls** during their onboarding process and initial usage;

• Reach out to users exhibiting low activity or early signs of churn and assist them in getting back on track;

• Function as a **human recovery layer**: comprehend user frustrations, identify issues, and restore trust through genuine conversations;

• Aid users in recognizing areas for improvement to achieve better outcomes, utilizing clear and empathetic communication;

• Suggest enhancements to profiles, CVs, or job searches, including relevant paid add-ons (e.g., resume review) when they provide tangible value;

• Relay user feedback and recurring trends to the Product team to enhance the overall customer experience.

⛳️ Requirements

• Possess 2+ years of experience in customer success, sales, account management, or support-driven sales with **US-based customers**;

• Fluent or Native in **English** and **Russian**;

• Availability to work 40 hours per week within the **USA time zone**;

• Comfortable working **proactively**, rather than waiting for tickets to come in;

• Strong skills in persuasion, negotiation, and handling objections;

• Data-driven mindset: you prioritize conversion, retention, and unit economics;

• Comfortable working with daily targets, funnels, and KPIs;

• Reliable high-speed internet connection (VPN-free).

🏝️ Benefits

• JobHire.AI is a **mission-driven, rapidly growing, and profitable global company**.

• Exceptional opportunity to influence the experience of a product that significantly enhances individuals' careers and lives.

• A brilliant team composed of top-tier A players from McKinsey, Nexters, Gett, and Glovo.

• Remote work options promote work/life balance.

• Competitive compensation package ($12,000-18,000).

• Paid time off of 38 days (vacation + local holidays) and sick leave.