Customer Support Agent, PST-EST Timezone

This is a fully remote position, open to applicants in Chile.

📋 Description

• Proactively interact with users through **chat** and **calls** during the onboarding process and initial usage;

• Reach out to users exhibiting low activity or signs of early churn to assist them in regaining momentum;

• Serve as a **human recovery layer**: comprehend user frustrations, identify issues, and restore trust through genuine conversation;

• Guide users on potential improvements to enhance their results, utilizing clear and empathetic communication;

• Suggest enhancements for profiles, CVs, or job search strategies, including pertinent paid add-ons (e.g. resume review) when they provide substantial value;

• Convey user feedback and recurring trends to the Product team to enhance the overall customer experience.

⛳️ Requirements

• Possess **2+ years** of experience in customer success, sales, account management, or support-driven sales with **US-based customers**;

• Fluent/native proficiency in **English** and **Russian**;

• Availability to work 40 hours per week in the **USA time zone**;

• Comfortable taking a **proactive approach**, rather than waiting for incoming tickets;

• Strong skills in persuasion, negotiation, and handling objections;

• Data-driven mindset: you prioritize conversion, retention, and unit economics;

• Comfortable managing daily targets, funnels, and KPIs;

• High-speed internet connection (without the need for a VPN).

🏝️ Benefits

• JobHire.AI is a **mission-driven, rapidly growing, and profitable global company**.

• Exceptional opportunity to influence the experience of a product that significantly enhances individuals' careers and lives.

• A remarkable team comprising top talent from McKinsey, Nexters, Gett, and Glovo.

• Remote work opportunities promoting work/life balance.

• Competitive compensation package ($12000-18000).

• Paid time off totaling 38 days (vacation + local holidays) along with sick leave.