Customer Support Agent, PST-EST timezone

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Actively connect with users through **chat** and **calls** during their onboarding and initial usage phases;

• Reach out to users exhibiting signs of low engagement or potential churn and assist them in getting back on track;

• Serve as a **human recovery layer**: comprehend user frustrations, identify issues, and restore trust through genuine conversation;

• Guide users on improvements that can enhance their results, employing clear and empathetic communication;

• Suggest enhancements for profiles, CVs, or job searches, including relevant paid add-ons (e.g., resume reviews) when they provide substantial value;

• Relay user feedback and recurring trends to the Product team to enhance the overall customer experience.

⛳️ Requirements

• Possess 2**+ years** of experience in customer success, sales, account management, or support-driven sales with **US-based clients**;

• Fluent/native proficiency in **English** and **Russian**;

• Availability to work 40 hours per week in the **USA time zone**;

• Comfortable taking a **proactive** approach, rather than waiting for tickets;

• Strong skills in persuasion, negotiation, and handling objections;

• Data-driven mentality: you prioritize conversion, retention, and unit economics;

• Proficient in working with daily targets, funnels, and KPIs;

• Reliable high-speed internet connection (VPN-free).

🏝️ Benefits

• JobHire.AI is a **mission-driven, rapidly growing, and profitable global company**.

• Exceptional opportunity to influence the experience of a product that directly enhances individuals’ careers and lives.

• A remarkable team comprised of top-tier professionals from McKinsey, Nexters, Gett, and Glovo.

• Flexible remote work options to support work/life balance.

• Competitive compensation package ($12,000 - $18,000).

• Paid 38 days off (vacation + local holidays) and sick leave.