Customer Support Agent, PST-EST timezone

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Actively engage users through **chat** and **calls** during their onboarding and initial usage phases;

• Reach out to users exhibiting low activity or early signs of churn and assist them in getting back on track;

• Serve as a **human recovery layer**: recognize user frustrations, diagnose issues, and restore trust through genuine conversation;

• Guide users on how to enhance their results with clear and empathetic communication;

• Suggest enhancements to profiles, CVs, or job searches, including pertinent paid add-ons (e.g. resume review) when they provide significant value;

• Relay user feedback and recurring trends to Product to enhance the overall customer experience.

⛳️ Requirements

• Possess 2**+ years** of experience in customer success, sales, account management, or support-driven sales with **US-based customers**;

• Fluent/Native in **English** and **Russian**;

• Ability to commit to 40 hours per week in the **USA time zone**;

• Comfortable working **proactively**, rather than waiting for tickets;

• Excellent persuasion, negotiation, and objection-handling abilities;

• Data-driven mindset: you prioritize conversion, retention, and unit economics;

• Familiarity with daily targets, funnels, and KPIs;

• High-speed internet connection (VPN-free).

🏝️ Benefits

• JobHire.AI is a **mission-driven, rapidly growing, and profitable global company**.

• Exceptional opportunity to influence the experience of a product that directly enhances people's careers and lives.

• Outstanding team comprising top A players from McKinsey, Nexters, Gett, and Glovo.

• Remote work offering a work/life balance.

• Competitive salary package ($12000-18000).

• Paid 38 days Off (vacation + local holidays) and sick leave.