Customer Support Agent – P&C

This is a fully remote position, open to applicants in United States.

📋 Description

• Answer incoming calls from current customers.

• Handle service requests, including the addition or removal of vehicles and drivers, inputting lienholder details, and dispatching policy documents, among other tasks.

• Assist customers with inquiries related to their current insurance policies, including coverage details or policy benefits, as well as making modifications to existing policies.

• Strive to retain Jerry policyholders by proactively identifying solutions for customers who may be considering cancellation.

⛳️ Requirements

• Over 2 years of experience in a call center setting.

• Ability to multitask and prioritize effectively among various competing demands.

• A strong passion for assisting others.

🏝️ Benefits

• Hourly wage: $19.00 - 21.00.

• We will cover the cost of your P&C license (expected to be obtained within 60 days of starting).

• Medical, dental, and vision insurance, along with a 401K match.

• Opportunity to work remotely (we supply the necessary work equipment).

• Continuous training and mentorship provided by our leadership team.

• A diverse portfolio of insurance carriers and products, partnering with over 55 carriers to offer our customers the best choices.

• Flexible scheduling options, allowing you to choose between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.