Customer Support Agent – Full-Time, B2B

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Manage incoming customer inquiries via email and chat.

• Effectively and thoroughly resolve issues, escalating when necessary.

• Utilize Shopify and customs admin to retrieve order information.

• Keep precise records and adhere to established standard operating procedures (SOPs).

• Represent two luxury brands with professionalism and a warm demeanor.

• Collaborate with team members across various time zones.

⛳️ Requirements

• Proven experience in a customer-facing support position.

• Ability to remain calm under pressure, show empathy towards frustrated customers, and quickly devise solutions.

• Ownership mentality: adept at resolving tickets and identifying issues.

• Comfortable working independently in a remote setting.

• Experience with Gorgias or similar helpdesk software is a significant advantage.

• Familiarity with Shopify is beneficial.

• Proficiency in English; knowledge of additional languages is a plus.

🏝️ Benefits

• 20 days of vacation annually.

• Fully remote work with a flexible environment.

• Genuine exposure to luxury e-commerce operations across two internationally recognized brands.

• A small team structure where your contributions are visible, your input is valued, and growth opportunities are available.