Customer Support Agent – Entry Level

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Manage incoming communications for prominent brands

• Support customers with inquiries, service requests, account requirements, and product assistance

• Utilize guided systems and resources to provide top-notch customer service

• Uphold professionalism, accuracy, and brand consistency

• Provide flexible scheduling options once certified

⛳️ Requirements

• High school diploma or GED equivalent

• Must be a minimum of 18 years old

• Authorized to work in the United States

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Capable of following detailed procedures and achieving performance goals

• Excellent communication and active listening skills

• Proficient in navigating computer applications and web-based tools

• Ability to work autonomously while adhering to schedules

• Preferred: Previous experience in a call center or customer service environment

• Bilingual (Spanish/English) is preferred but not mandatory

• Familiarity with phone-based or computer-based support settings

🏝️ Benefits

• Options for flexible scheduling after certification

• Compensation for training following successful client certification

• W2 employment format providing payroll, protections, and stability

• Paid time off along with optional supplemental insurance (Aflac)

• Access to household telehealth services through MDLive

• Opportunities for performance-based incentives

• Career growth opportunities into support, QA, and leadership positions