Customer Support Agent – Day Shift

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Provide outstanding customer support via live chat, email, and social media in English.

• Assume full responsibility for customer inquiries, proactively offering solutions that truly assist and benefit our clients.

• Monitor and report technical incidents to our engineering team.

• Uphold and continuously enhance our high service standards.

• Handle customer complaints and escalate issues as needed.

• Contribute to the enhancement of our services and products by gathering and acting on customer feedback.

• Use Jira to document and allocate tasks to the technical team.

• Collaborate effectively with our skilled and dynamic team.

⛳️ Requirements

• Exceptional communicator with strong written and verbal English skills.

• Background in customer service; experience with live chat is a significant advantage.

• Proficient multitasker who excels in a fast-paced environment.

• A natural enthusiasm for personal growth within Mercuryo and a desire to contribute to our team culture.

• Previous experience in a FinTech startup is a plus.

• Familiarity with cryptocurrency is beneficial, though not mandatory — we will assist you in learning.

• Knowledge of platforms such as Jira and Zendesk (or comparable customer service systems) is preferred.

🏝️ Benefits

• Competitive salary aligned with market standards and performance-based incentives.

• 22 days of annual leave, plus an additional 6 company holidays, in addition to bank holidays.

• Comprehensive health insurance options.

• An extensive benefits program.

• Flexible working hours and options for remote work.

• Modern office and co-working facilities across 6 countries.

• Provision of working equipment.

• Opportunities for professional development and training.

• Chance to influence the initiatives you are involved in.

• A diverse and welcoming team.