Customer Support Agent, Chinese and English - Gaming

This is a fully remote position, open to applicants in Taiwan.

📋 Description

• Conduct investigations and provide timely, high-quality responses to player inquiries.

• Offer insightful feedback to our development team.

• Deliver outstanding customer support to players.

• Assist internal teams with requests related to projects.

• Play an essential role in collecting and relaying player feedback.

• Maintain precise and comprehensive reports.

• Ensure swift escalation of any issues encountered.

• Aid in the optimization of support processes using personalized macros.

• Effectively manage your time to address players' needs.

• Acquire deep gameplay knowledge of our products to better assist players.

⛳️ Requirements

• Native-level proficiency in Traditional Chinese (Mandarin) and business-level proficiency in English.

• Willingness to work flexible shifts, including morning, afternoon, or night.

**You would be a great fit if you have!**

• Experience in the service industry or as a customer support representative.

• Previous experience in the gaming sector.

• A passion for gaming!

🏝️ Benefits

• No Make-up Workday for Bridged Holidays.

• Annual Health Check-Up Subsidy.

• Employee Assistance Program.

• Festival Holidays Gift or Vouchers.

• Home-Based Working Model.