Customer Support Agent, Catalan

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Assisting B2B clients in both Catalan and English through phone, email, and chat channels.

• Resolving issues and providing clients with customized solutions.

• Confirming account details and adhering to compliance protocols.

• Ensuring every interaction is delivered with empathy, professionalism, and excellence.

⛳️ Requirements

• Proficiency in both written and spoken Catalan and English.

• Must be residing in Portugal.

• Excellent communication skills and a sincere passion for assisting customers.

• Organized, detail-oriented, and motivated to learn.

• Previous experience in customer support is advantageous, but not mandatory.

🏝️ Benefits

• Contemporary office setting equipped with all necessary tools for success.

• Extensive training and continuous support to facilitate your growth from the start.

• Opportunity to work within a diverse team, collaborating with colleagues from around the world.

• Unique opportunity to utilize your Catalan language skills daily, making you a valuable asset.

• Team-building activities and a nurturing culture that enhances the office experience.

• Relocation assistance provided.

• Your flight is covered – we’ll ensure your safe arrival in Portugal.

• Warm reception at the airport and assistance with settling in.

• Comfortable living arrangements in shared accommodations.

• Complimentary Portuguese lessons to help you converse like a local.

• Numerous activities to participate in: football matches, surf lessons, beach barbecues, and cultural events.