Customer Support Agent

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver customer support through email, chat, and phone (both inbound and outbound).

• Address customer inquiries in a professional and prompt manner.

• Aid customers with their questions, troubleshooting needs, and issue resolution.

• Elevate complex issues to the relevant team as necessary.

• Keep precise records in customer support systems.

• Play a role in enhancing the overall customer experience.

⛳️ Requirements

• Located in Germany with valid work authorization.

• Proficient in English communication skills, ranging from basic to good.

• Proficiency in at least one EU language, such as German, French, Spanish, Italian, Dutch, Portuguese, Nordic languages, or other European languages.

• Preferably 1–3 years of experience in customer support.

• Comfortable engaging with customers through phone, email, and chat.

• Familiarity with customer support tools (such as Zendesk, Freshdesk, Intercom, etc.) is advantageous.

• Ability to work independently in a remote setting.

🏝️ Benefits

• Fully remote work within Germany.

• Flexible working hours based on project assignments.

• Opportunity to collaborate with international companies and multilingual teams.

• Exposure to AI-enhanced customer support environments.

• Chance to gain experience in a rapidly growing customer experience startup.

• Potential for long-term collaboration depending on project availability.